Shipping & Returns

Postage, Packing and Insurance

• Our delivery charges are calculated by weight for all UK mainland and offshore orders.

• For UK orders, we offer 2 carriage services.

• Standard delivery: All items are sent out by either standard post, Royal Mail 1st class recorded delivery or courier (dependant on weight & value). Delivery is usually made in 1 - 2 working days but can take up to 5 working days during busy periods.

• Express Service: All items are dispatched by Royal Mail Special Delivery or by courier (dependant on weight).

• We guarantee same day dispatch and next working day delivery for customers who opt for the express delivery option provided that the order is placed and payment is received before 3pm (Monday - Friday)

• If orders are placed after 3pm, we will do our best, but cannot guarantee same day dispatch.

• Carriage cost for all delivery options includes insurance for loss or damage in transit.

• Please ensure you have supplied us with a valid e-mail address so that we can confirm receipt of your order and contact you to assist you in monitoring it's progress.

• In the unlikely event that goods ordered do not arrive within the expected time frame please click here to contact us.

Deliveries Made By Carriers

• You will be notified by e-mail when your item is dispatched along with the carrier information and any relevant tracking information.

• Our carriers will require a signature for most deliveries. Please make sure that somebody is available at your chosen delivery address to sign for your package.

• If your item is dispatched by Royal Mail recorded or special delivery, and you are not in to receive it, Royal Mail will leave a "while you were out" card. You can telephone the number on the card to arrange a redelivery or you can collect it from your local post or sorting office.

• If your item is dispatched by courier, and you are not in to receive it, the courier will leave a "while you were out" card. You can telephone the number on the card to arrange a redelivery or you can collect it from the carrier's depot.

• If you do not arrange a redelivery with a courier, they will automatically attempt a redelivery the next working day. The courier will only attempt 2 deliveries as standard. Further delivery attempts will be chargeable.

Carriage Rates & Delivery Times

• Our carriage rates are low as possible. You can choose our Standard Delivery or Express Carrier delivery services. Standard Delivery is usually delivered within 48 hours, but can take up to 5 days.
  Goods are always despatched the same day where orders are placed before 1pm (Monday - Friday) For orders placed after 1pm, we will do our best, but we do not guarantee despatch until the next working day.

• If shipping is not offered to your country on our website, please click here to send us an e-mail and request a quote.

Returning an item

• Under the distance selling regulations, you (the consumer) have the right to cancel your order 7 working days from the day after the date of arrival of your order.

• We will accept returns within 7 working days of receipt of your item if you change your mind or no longer want the item as long as the item is returned in a saleable condition.

• For items returned within the 7 working day "cooling off" period, we can offer an exchange, a credit note towards your next purchase or refund your money. Please note that items returned must be returned in the same condition in which they were received.
  

• Please note that for the return of non-faulty items outwith the 7 working day "cooling off" period, refund amount received (if any) will be based on our current sale price of the item and not your original purchase price.

• Please note that if an item is returned after seven working days for any other reason than it is faulty and the buyer has requested a refund, we reserve the right to charge a restocking fee.

• Items returned to us due to a manufacturer's fault later than 30 days after the item was delivered will be eligible for a repair or direct replacement.

• Where a direct replacement cannot be offered, or a repair is not economical we will offer an exchange / credit voucher towards any other item on the website.

• Your 7 day right of cancellation does not apply to any software products which have been opened and used or any consumable products which (by their very nature) cannot be returned e.g. Ink cartridges.

• We will cover any reasonable return postage costs for any items returned to us as faulty within 30 days.

• In order to accept an item as being faulty, we must be able to replicate the described fault.

• Before returning any item to us, you must contact us by e-mail or by telephone to notify us so that we can issue you with an RMA form.

• After contacting us by e-mail your enquiry will be processed and you will be allocated a returns form and given instructions on how to return an item.

• Please note that we aim to process all returned items within 48 hours of receipt of the item, but returns / refunds can take up to seven working days to be processed.

• We strongly advise all customers to return their items by recorded delivery.

• It is your responsibility to ensure that items are packaged sufficiently prior to returning them.

• Please note that proof of postage is not proof of receipt. We will not be held responsible for items which are damaged or lost in transit.

• It is the buyers responsibility to ensure that all returned items reach us safely (unless otherwise agreed).